Emotional aspects of communication
One of the more crucial objectives of digital participation is the citizen's/user's experience of belonging and being part of the conversation. They have the right to be part of a real dialogue and not just recipients of information. And they must definitely receive all necessary feedback on their opinions and actions.
The dialogue must be real and the subject under discussion, actionable.
Pull together
This means that all parts of the visible activity must pull in the same direction. It must be
- easy to navigate and understand the system
- easy to find information
- easy to provide feedback and suggestions
- obvious to get feedback
- of course the visitor is important